Privacy Policy
Our privacy policy and how we use your data
1. Introduction
At Assignar Pay ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, and applications (collectively, the "Services").
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. This policy may change from time to time, so please check periodically for updates.
2. Information We Collect
We collect several types of information from and about users of our Services:
Personal Data
Personal Data refers to information that can be used to identify you individually. This may include:
- Contact information (name, email address, phone number, billing address)
- Account credentials (username, password)
- Payment information (credit card details, billing information)
- Company information (company name, job title)
- User preferences and settings
- Communication data (inquiries, feedback, support requests)
Usage Data
We automatically collect certain information about how you interact with our Services, including:
- IP address and device information
- Browser type and version
- Operating system
- Pages visited and features used
- Time and date of your visit
- Time spent on pages
- Referring website
- Click-stream data
3. How We Collect Your Information
We collect information through various methods, including:
- Direct interactions (when you create an account, use our Services, or contact us)
- Automated technologies (cookies, web beacons, tracking technologies)
- Third-party sources (business partners, analytics providers, payment processors)
4. How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, maintain, and improve our Services
- Process transactions and send transaction notifications
- Create and manage your account
- Personalize your experience
- Respond to your requests, questions, and concerns
- Send administrative information (e.g., account updates, security alerts)
- Send marketing communications (with your consent, where required by law)
- Monitor usage patterns and analyze trends
- Detect, prevent, and address technical issues and security breaches
- Comply with legal obligations
5. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contractual necessity: To perform the contract we have with you
- Legitimate interests: For our legitimate business interests
- Consent: Where you have given consent
- Legal obligation: To comply with applicable laws
6. Data Sharing and Disclosure
We may share your information with the following categories of recipients:
- Service providers: Third-party vendors who help us provide and support our Services (e.g., hosting providers, payment processors, customer support tools)
- Business partners: Companies we work with to offer integrated or joint services
- Affiliates: Our parent company, subsidiaries, and affiliates
- Legal and regulatory authorities: When required by law or to protect our rights
- Potential buyers: In connection with a merger, acquisition, or sale of assets
We require all third parties to respect the security of your data and to treat it in accordance with applicable laws.
Mobile information, SMS opt-in data, and messaging consent are excluded from the sharing described above. No mobile information, opt-in data, or consent obtained through our SMS/text messaging program is shared with third parties or affiliates for marketing or promotional purposes at any time, and it is never shared or sold to third parties, affiliates, or lead generators. The categories of recipients listed above exclude text messaging originator opt-in data and consent. We share mobile/SMS data only with the service providers strictly necessary to deliver the messages your company sends (for example, the telecommunications carrier that delivers the message), and where required by law.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We limit access to your personal data to employees, agents, contractors, and third parties who have a business need to know. They are subject to confidentiality obligations and may only process your data as instructed.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements.
9. International Data Transfers
We may transfer your personal data to countries outside your country of residence, which may have different data protection laws. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your data, such as standard contractual clauses or reliance on Privacy Shield certification.
10. Your Data Protection Rights
Depending on your location, you may have the following rights:
- Access: Request access to your personal data
- Correction: Request correction of inaccurate data
- Erasure: Request deletion of your data
- Restriction: Request restriction of processing
- Data portability: Request transfer of your data
- Objection: Object to processing of your data
- Withdraw consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the details provided in the "Contact Us" section. We may need to verify your identity before responding to your request.
11. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and track information about how you use our Services. Please see our Cookie Policy for more details on the cookies we use and how to manage them.
12. Third-Party Links
Our Services may contain links to third-party websites and services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party websites you visit.
13. Children's Privacy
Our Services are not intended for children under the age of 16, and we do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe we may have collected information about a child, please contact us immediately.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.
15. SMS Messaging & Consent
If your organization has enabled SMS through Assignar Pay, we will use your mobile number to deliver text messages on your company's behalf. We use it solely to deliver the messages your company sends through the Service and the related carrier-required system messages (such as opt-in confirmations).
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes at any time. The mobile information, opt-in data, and consent of end users who opt in to our text messaging program are never shared or sold to third parties, affiliates, or lead generators. Mobile/SMS data is shared only with the service providers strictly necessary to deliver your company's messages (for example, the telecommunications carrier that delivers the message), and where required by law.
How you opt in
End users opt in by signing into Assignar Pay and adding their mobile number to their account profile. The profile form includes a notice indicating that, by adding a mobile number, the user agrees to occasionally receive text messages from their company through Assignar Pay. Message and data rates may apply.
Additionally, end users can opt in by texting START to the sender number their company has been provisioned. The sender number is country-specific (Australia, United States, or Canada) and is visible to administrators of the relevant company account inside Assignar Pay.
How you opt out
You can remove your mobile number from your profile settings at any time to stop receiving messages through the Service. You can also reply STOP to any text message you receive to opt out at the carrier level. Replying HELP returns contact information for support. Replies to START, STOP, and HELP are free of charge from the recipient.
Message frequency & content
Message frequency varies and is determined by your company's use of the Service. Messages are operational in nature — shift assignments, schedule changes, site updates, broadcasts from administrators — and are not marketing communications from Assignar Pay. Your mobile number is stored encrypted at rest and is accessible only to authorised members of your company's Assignar Pay account, to our service providers under contract, and to the carrier delivering the message.
For the full agreement governing your use of the Service, including SMS, see our Terms of Service. The other sections of this Privacy Policy describe how we collect, store, and use the personal data associated with your account. Questions about SMS specifically can be sent to privacy@assignar.com.
16. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: privacy@assignar.com
Last Updated: May 27, 2026